No. You can use many features of the myVRN-App without a VRN account, including journey planning, real-time departure information and fare information.

However, to purchase tickets, subscribe to the Deutschland-Ticket or use VRN-Bestpreis, you need a VRN account, must be logged in and have a valid payment method stored.

Open “VRN Account” in the sidebar of the myVRN-App and follow the registration process.

After entering your details and activating your account via the email link, add a payment method (debit card, credit card or PayPal). Once your payment method has been verified, your account is ready to use.

When you log in to the myVRN-App, you will receive a verification code by email. Enter the code in the app to complete the login process and help protect your VRN account.

To purchase tickets or use VRN-Bestpreis, you must have a valid payment method stored in your account.

3D Secure is an additional security check used when registering or verifying a card as a payment method. Depending on your card issuer, you may be asked to confirm your identity using a PIN, a one-time code or biometric authentication such as a fingerprint.

If you have questions about the 3D Secure process, please contact your card issuer.

The activation link is sent immediately after you register for a VRN account. If you cannot find the email, please check your spam or junk folder.

If you still have not received it, try logging in to your VRN account. A new activation link will be generated and sent to your email address.

The most common reasons are:

The registration process has already been completed.

If you have already entered your address details, your VRN account has been created. To add or change your payment method, simply log in and select “Configure Payment Method”.

The activation link has expired.

Activation links are valid for 24 hours. If the link has expired, please request a new activation link by contacting myVRN@rnv-online.de.

A new activation link has been sent automatically.

If you tried to log in before activating your account, a new activation link may have been sent to your email address. Open the latest email and continue the registration process using the new link.

Many features of the myVRN-App can be used without a VRN account, including journey planning, real-time departure information and fare information.

To purchase tickets, subscribe to the Deutschland-Ticket or use VRN-Bestpreis, you need a VRN account, must be logged in and have a valid payment method stored.

Open “VRN Account” in the side menu and select “Log In”. Then tap “Forgot Password” and enter the email address linked to your VRN account.

You will receive an email with a link to reset your password. If you do not receive the email, please check your spam folder and make sure you entered the correct email address.

Your new password must contain at least 8 characters, including uppercase and lowercase letters, numbers and special characters.

If the password reset does not work, please contact myVRN@rnv-online.de.

Open “VRN Account” in the side menu and log in to your VRN account. Then select “Change Login Data” and tap “Password”.

Enter your current password and choose a new one. Your new password must contain at least 8 characters, including uppercase and lowercase letters, numbers and special characters.

If you are unable to change your password, please contact myVRN@rnv-online.de.

Open “VRN Account” in the side menu and log in to your VRN account. Then select “Change Login Data” and tap “Delete Account”.

Enter your password and confirm that you want to delete your account.

Please note: Deleting your VRN account does not cancel any outstanding payments. Any fares, fees or other amounts already charged through LOGPAY remain payable even after your account has been deleted.

You can pay in the myVRN-App using a debit card, credit card or PayPal.

Please note that our payment service provider LOGPAY may carry out a credit check when you register or add a new payment method. For details, please refer to the applicable terms and conditions.

Since July 2024, SEPA has no longer been available for new customers. Existing customers with a SEPA mandate can continue to use it, but can no longer change their SEPA details.
The decision to no longer allow SEPA for new customers or for changes to direct debit arrangements is based on security concerns, particularly regarding the Deutschland-Ticket, which is sold via the app. This monthly cancelable offer necessitated additional security measures.

Registering a payment method is the basis for purchasing a ticket; it is not possible to differentiate between the specific ticket subsequently purchased (Deutschland-Ticket, tickets from the fare system, or Luftlinientarif). Furthermore, providing account details alone is no longer sufficient to effectively prevent misuse. Therefore, all payment methods require additional verification upon registration. For SEPA, this would mean reliable identity verification, e.g., via services like Verimi (bank or photo identification), which would entail additional effort for both customers and the VRN.

In practice, there has also been a significant decline in the use of the SEPA direct debit scheme. Only about 10 percent of customers still use it in the myVRN app. Therefore, VRN has decided to no longer allow SEPA for new registrations in the myVRN app.

The following alternative payment methods are currently available:

• Debit Card/Credit Card (with 3D Secure):
Most bank customers now automatically receive a debit card (Visa or MasterCard) from their bank. This card functions like a credit card but requires a balance and debits the bank account directly. These cards can already be added as a payment method in the myVRN app (you may need to activate their use for online purchases with your bank beforehand).

• PayPal:
PayPal is a widely used payment service provider with high security standards and direct transaction verification. In addition to a debit card or credit card, a bank account can also be linked to PayPal.

Both debit and credit cards are available as payment methods. Further information about debit cards and how to add them to your VRN account for the myVRN app can be found here.

PayPal can be added as a payment method to your VRN account for the myVRN app. You can link not only a credit card, but also a debit card or bank account to your PayPal account. Further information about PayPal and how to add your PayPal account to your VRN account for the myVRN app can be found here.

You can switch between debit card, credit card andPayPal at any time. You can also switch between different debit cards, credit cards, and PayPal accounts.
Customers with a SEPA mandate can switch to a debit card, credit card or PayPal.

In myVRN, you can use all information functions without an account. A means of payment is only required for bookings, purchases and subscriptions.

If you do not want this, you must delete your myVRN account.

For occasional journeys, the myVRN-App offers a range of ticket options, including Einzel-Ticket (single tickets) and 5-Fahrten-Ticket(5-journey tickets). You can purchase these in the Ticket Shop or directly from the fare information in Plan Journey.

For an even simpler option, use VRN-Bestpreis. Just complete a Check-In before your journey and a Check-Out when you arrive. The app automatically calculates the lowest available fare for your trip.

Yes. You can purchase a range of tickets in the myVRN-App, including Single Tickets (Einzel-Ticket), 5-Journey Tickets (5-Fahrten-Ticket), Day Tickets (Tages-Ticket) and the Deutschland-Ticket subscription.

Alternatively, you can use VRN-Bestpreis for individual journeys. Simply complete a Check-In before your journey and a Check-Out when you arrive. The app will automatically calculate the lowest available fare for your trip.

To purchase a ticket, use Plan Journey and select a connection or open the Ticket Shop directly.

Yes. When travelling together, you can purchase tickets for other people in the myVRN-App. However, Deutschland-Ticket subscriptions can only be purchased for yourself.

To purchase a ticket for another person, select the required ticket via Plan Journey or the Ticket Shop. Under “Ticket Holder”, tap “Me” and enter the first and last name of the person who will use the ticket.

You can also use the parent-child payment function (Bezahlungsübernahme). Further information is available here.

This depends on the ticket you are using.

Children under 6 years of age travel free of charge with any valid VRN ticket. The same applies when travelling with a Deutschland-Ticket.

With a Tages-Ticket (VRN Day Ticket) or Tages-Ticket Familie (VRN Family Day Ticket), an unlimited number of your own children and grandchildren up to and including the age of 14 can travel with you free of charge. A Tages-Ticket Gruppe (VRN Group Day Ticket) allows up to 4 additional passengers aged 6 and over to travel together.

When using VRN-Bestpreis, you can add up to 4 travelling companions during Check-In. Each travelling companion is charged 50% of the calculated VRN-Bestpreis fare.

If you are travelling with others, a Tages-Ticket (Day Ticket), Tages-Ticket Familie (Family Day Ticket) or Tages-Ticket Gruppe (Group Day Ticket) may be the more economical option. We recommend comparing fares in Plan Journey before travelling.

No. Tickets purchased in the myVRN-App are issued exclusively in digital form and must be presented on your smartphone during ticket inspections.

VRN-Bestpreis is the easiest way to travel on buses and trains within the VRN network using the myVRN-App. Simply complete a Check-In before your journey and a Check-Out when you arrive. The app automatically calculates the lowest available fare for your trip.

There is no need to understand fare zones, compare ticket options or select a ticket in advance. VRN-Bestpreis does it for you, ensuring you always pay the best available price.

After your Check-Out, VRN-Bestpreis calculates the fare based on the straight-line distance between your departure and destination stops. The app then automatically compares this fare with the corresponding zone-based fare and charges the lower price.

With the built-in fare caps, you will never pay more than the price of the corresponding 5-Journey Ticket (5-Fahrten-Ticket) in a single day or more than €68 per month (€72 from January 1).

Yes. During Check-In, you can add up to 4 travelling companions to your journey.

Each travelling companion is charged 50% of the calculated VRN-Bestpreis fare. Children under 6 travel free of charge and do not need their own ticket.

You can also select 1st Class during Check-In. In this case, 1st Class travel authorization is automatically booked for all travelling companions.

Yes. If you would like to travel in 1st Class, simply select this option during Check-In. A supplement will be added to the calculated VRN-Bestpreis fare.

You can also combine 1st Class travel with up to 4 travelling companions. In this case, the fare for all travelling companions is calculated based on the 1st Class VRN-Bestpreis fare.

No. With VRN-Bestpreis, you can only start a journey from your current location. Simply complete your Check-In at the stop where you are and begin your journey.

To use VRN-Bestpreis, location services must remain enabled throughout your journey.

It is not possible to complete a Check-In for a future time or from a different location.

When you start a journey with VRN-Bestpreis, a temporary €5 authorization hold is placed on your saved payment method. This ensures that the fare can be charged once your journey is complete.

After you successfully complete your Check-Out, the authorization hold is released and replaced by the actual fare for your journey. Of course, you will only be charged the fare that applies to your trip.

Please note: Although the release of the authorization hold is sent to your payment provider immediately, it may remain visible in your banking app or payment account for some time.

You can start a Check-In for VRN-Bestpreis in the myVRN-App in several ways:
- Via the “VRN-Bestpreis” menu option
- Directly from the fare information in the journey planner using the “Check-In” button
- Via the “Check-In” button in the Ticket Shop

Yes. You can start a Check-In for VRN-Bestpreis directly from the journey planner in the myVRN-App.

First, plan your journey using “Plan Journey” and select your preferred connection. An “from” price will be displayed automatically. This is the VRN-Bestpreis, which calculates the lowest available fare for your journey.

Tap the displayed price to open the fare overview. There, you can either purchase another suitable ticket for the selected journey or start your Check-In for VRN-Bestpreis directly.

Before completing your paid Check-In, you can adjust additional options, such as adding travelling companions or selecting 1st Class.

Make sure the myVRN-App has Location Permission set to “Always Allow”, as VRN-Bestpreis requires Location Permission from Check-In to Check-Out.

If the wrong stop is displayed, use “Search Nearby” to select the correct one. This can occasionally happen in areas with multiple nearby stops.

To complete a Check-In, you must be logged in to the myVRN-App, have a valid payment method stored, and be able to make purchases.

You also need an active internet connection, Location Permission enabled, and a nearby stop selected as your starting point.

If you started a Check-In by mistake, no fare will be charged if you complete a Check-Out within 2 minutes at the same stop and have not left your starting location.

To avoid accidental Check-Ins, we recommend planning your journey first using “Plan Journey”. You can then start VRN-Bestpreis directly from the selected connection using the “Check-In” button.

No problem. You can complete your Check-In for VRN-Bestpreis before boarding. Your fare is calculated based on the journey between your Check-In and Check-Out stops.

If your travel plans change after Check-In, for example because you take a different connection or mode of transport, that's not a problem either.

However, we recommend completing your Check-In shortly before your journey begins to ensure your trip is recorded correctly.

Yes. To use VRN-Bestpreis, Location Permission must be set to “Always Allow” throughout your journey. This allows the myVRN-App to track your trip and calculate the correct fare.

Location Permission is also required for Check-Out, so your destination stop can be detected automatically

No. You can use other apps on your smartphone during your journey. The myVRN-App will continue to run in the background.

However, you must remain logged in and not force-close the app. If you log out or disable the app or required background functions, such as Location Permission, an automatic Check-Out will be triggered.

Nothing. If you are continuing your journey and transfer to the next suitable connection, your VRN-Bestpreis journey remains active and no additional Check-In is required.

However, VRN-Bestpreis is only valid for one-way journeys. If you want to travel back towards your starting point, you must first complete a Check-Out and then start a new journey with a new Check-In. Round trips and return journeys cannot be made within the same VRN-Bestpreis journey.

Yes. VRN-Bestpreis requires an internet connection, but not continuously. If your connection is temporarily unavailable after Check-In, your ticket will still be displayed and can be shown during ticket inspections.

However, we recommend maintaining an internet connection throughout your journey. It is needed for the myVRN-App to transmit your location, record your journey correctly, and complete the Check-Out and fare calculation.

During an active VRN-Bestpreis journey, the inspection screen in the myVRN-App serves as proof of your valid travel authorization.

You can access the inspection screen either by opening “VRN-Bestpreis” from the app menu or by going to Ticket Shop > Purchased Tickets and selecting your active journey. Then show the displayed inspection screen to the ticket inspector.

Important: You must remain checked in for the entire journey and only complete your Check-Out after leaving the public transport vehicle.

After leaving the public transport vehicle, open your active VRN-Bestpreis journey in the myVRN-App. You can access it either via “VRN-Bestpreis” in the app menu or via Ticket Shop > Purchased Tickets.

Select your active journey and tap “Check-Out”. The app will automatically detect your current stop so you can complete the Check-Out.

Once your Check-Out is complete, you will receive a confirmation and see the fare charged for your journey. As always, VRN-Bestpreis automatically calculates the lowest available fare.

During Check-Out, the myVRN-App automatically suggests the nearest stop as your destination stop.

If the correct stop is not displayed, tap “Search Nearby” to view other stops close to your current location. Only stops within approximately 500 metres of your location are available for selection.

Once you have selected the correct stop, confirm your choice to complete the Check-Out.

o complete a Check-Out, you need an active internet connection. The myVRN-App requires this connection to determine your location and successfully complete the Check-Out.

If you have enabled notifications for the myVRN-App, you may receive a “Forgot Check-Out?” notification when your journey data indicates that you may have forgotten to end your trip. You can then choose whether to continue or end the journey.

If no Check-Out is completed, the system will automatically end the journey at a later time based on the available journey data.

Important: Always complete your Check-Out manually as soon as your journey ends. Automatic Check-Outs are intended as a fallback only and may not reflect your actual destination stop. Fares resulting from an automatic Check-Out cannot be adjusted retrospectively.

ou can download the invoice for a purchased ticket directly in the myVRN-App.

There are two ways to access it:

Via “My Tickets”

Open your ticket under “My Tickets” and select “Ticket Details”. Then tap “Download Invoice”.

Via “Purchase Summary”

Open Ticket Shop > Purchase Summary, select the relevant ticket and open “Ticket Details”. Then tap “Download Invoice”.

No. At present, the myVRN-App does not offer combined invoices for multiple purchases.

We are currently reviewing this feature for a future release.

In some cases, LOGPAY combines several orders and bills them collectively. If you have any detailed questions about your debit, please contact LOGPAY directly: kundencenter@logpay.de or 06196 80 12 702.

We plan to optimise the traceability of debits. Please bear with us a little longer.

CCancelling your subscription can easily be initiated right in the ticket itself:

Log in to your VRN account and open the ticket. Underneath the barcode you see a text „Here you can cancel your Deutschland-Ticket subscription“. Tap on the text and in the next step confirm you really wish to cancel.

Shortly after that you receive an email confirming your cancellation including the date of when your subscription ends.

The nationwide regulations for Deutschland-Ticket state that a cancellation initiated on or before the 10th of the current month will end the subscription to the end of the month. Cancellations initiated after the 10th of the current month subsequently end the subscription tot he end of the following month.

Digital and online purchases (in-app and print@home) are non-refundable and non-exchangeable.

The payment run for the monthly subscription happens at the end of the preceding
month. Please make sure your means of payment (debit card, credit card or PayPal account) is active and covered at this time. Customers paying by SEPA will see the debit slightly delayed due to several bank days for processing. Customers using the direct debit procedure should therefore also have sufficient funds in their account.

Was your means of payment balanced and you think the cancellation was not justified? In this case it is best to contact our payment service provider LOGPAY directly for clarification, as they manage all payment details and can find out the exact reason for the rejection. LOGPAY can be contacted at kundencenter@logpay.de and +49 6196 80 12 702

You can also try to reorder the subscription after receiving the information email about the cancellation. If this is unsuccessful and you have an alternative means of payment available, please change tot hat alternative payment method and try ordering again. If this is also unsuccessful, please contact LOGPAY.

Please first check whether you can access your bank account as normal, whether the connection to the bank account is still active and whether the bank account has sufficient credit. If you are unable to access your bank account or notice irregularities on your bank account, please contact the customer service department of your debit or credit card institution.. If there are insufficient funds in your linked bank account, you will not be able to use the purchase function in myVRN until this is the case. It is also possible that your debit or credit card provider will carry out a security check when you make a purchase. You can obtain more information about this security check from your debit or credit card provider.
If all these items are okay in your account, please contact LOGPAY to find out what the possible obstacle is: kundencenter@logpay.de or 06196 80 12 702.

Please first check whether you can access your account as normal, whether the connection to your bank account or credit card is still active and whether this connected means of payment has sufficient credit. If you are unable to access your PP account or notice irregularities on your PP account, please contact PayPal customer service. If there are insufficient funds on your linked payment method, you will not be able to use the purchase function in myVRN until sufficient funds are available.
If all these items are okay in your account, please contact LOGPAY to find out what the possible obstacle is: kundencenter@logpay.de or 06196 80 12 702.

Tickets that are currently valid can be found in the side menu under “My tickets”. If you have booked a ticket for a later date - e.g. for the next month - you will find this in Ticketshop → Purchase overview → “Valid in the future”.
Expired tickets - e.g. from previous months - can be found there under “Expired”.

In order to be able to read the barcodes on electronic tickets, the verification devices must have a suitable digital key. Sometimes the keys of transport companies or transport associations change and have to be redistributed to the verification devices. If this is not done in a timely manner, the devices cannot read our tickets.

In addition to the central barcode, our tickets also have other features that allow the inspection staff to verify their authenticity: the dynamic element of the 2-minute clock running backwards indicates that the inspector is not seeing acopy (screenshots of tickets are not possible). Also, the surname, first name and date of birth below the barcode can be compared with the passenger's ID.

To access the D-Ticket, you must have a functional smartphone that meets the requirements for correct use of the myVRN-app. In addition, the myVRN-app must be installed on the device. You must also be logged into your VRN account. If your current smartphone is not functional, you will need a replacement device on which the myVRN-app must also be installed. You can log into your VRN account from any device. It is not possible to issue a replacement ticket by any other means.

To purchase a D-Ticket, you must have a VRN account and have registered a valid payment method (debit or credit card or PayPal). If these requirements are met, you can purchase a D-Ticket. If the purchase of the D-ticket is declined, this is usually because the payment provider (issuer of the debit or credit card or PayPal) has declined the payment. We therefore recommend that you contact and clarify the situation with the payment provider (issuer of the debit or credit card or PayPal). Once the situation has been successfully clarified, you can try to make the purchase again.